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Return & Exchange Policy
Last Updated: [Insert Date]
Your Satisfaction Matters to Us
At Mibah Jewellers, we want you to have a smooth and satisfying shopping experience. We take care to process your orders and deliver products according to the details displayed on our website.
If you receive a damaged, defective or incorrect product, or wish to request a return, please review the following policy.
1. Return Eligibility
Eligible products may be requested for return within 7 days of delivery, subject to the conditions mentioned below.
To qualify for a return:
The product must be unused and in its original condition.
Original packaging, tags and accessories must be intact, where applicable.
The product must not show signs of damage caused after delivery.
Proof of purchase or a valid order number must be provided.
The return request must be submitted within the specified return period.
2. Non-Returnable Products
Certain products may not be eligible for return or exchange, including:
Custom-made or specially customised products.
Products that have been engraved or personalised.
Items specifically marked as non-returnable on their product pages.
Products damaged due to improper handling or use after delivery.
Products returned without the required original packaging, where applicable.
Please check the individual product description before placing your order.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact our customer support team within 7 days of delivery.
To help us review your request, please provide:
Your order number.
Product name or details.
Clear photographs or videos showing the issue.
Photographs of the outer packaging, where relevant.
Our team will review your request and guide you through the next steps.
4. How to Request a Return
Follow these steps to initiate a return:
Sign in to your Mibah Jewellers account.
Open your order history.
Select the product you wish to return.
Submit your return request with the reason.
Wait for confirmation and instructions from our support team.
Follow the approved pickup or return-shipping instructions.
Start Your Return: My Account
5. Exchange Policy
Exchanges may be considered for eligible products, subject to product availability and approval by our team.
If you wish to exchange a product, please contact us within 7 days of delivery and provide your order details along with the reason for the exchange.
6. Refund Policy
Once your returned product has been received and inspected, our team will notify you about the approval or rejection of your refund request.
For approved refunds:
Refunds will generally be issued to the original payment method.
Processing times may depend on your bank or payment provider.
Applicable deductions, if any, will be communicated before processing.
Refunds will be initiated according to the applicable refund process.
7. Return Shipping and Pickup
Return pickup or shipping arrangements will be communicated after your return request is approved.
Any applicable return shipping charges and responsibility for those charges will be communicated by our support team in accordance with the circumstances and applicable policy.
8. Order Cancellation
If you wish to cancel an order, please contact our team as soon as possible.
Cancellation requests are subject to the order's processing and dispatch status.
For additional information, please refer to our Cancellation Policy.
9. Need Assistance?
If you have questions about returns, exchanges or refunds, our team is happy to assist you.
Mibah Jewellers
Website: https://www.mibah.in
Email: [Your Business Email]
Phone: [Your Business Phone Number]
Contact Page: Contact Us
Frequently Asked Questions
How many days do I have to request a return?
Eligible products may be returned within 7 days of delivery, subject to the conditions in this policy.
Can I return a used product?
No. Products must be unused and returned in their original condition, with original packaging and tags where applicable.
Can I exchange a product?
Exchanges may be considered for eligible products, depending on availability and approval.
What if I receive the wrong product?
Contact our support team within 7 days of delivery with your order number and photographs of the received product.
When will I receive my refund?
Approved refunds are processed after the returned product has been inspected. The time taken for the amount to reflect depends on the payment provider or bank.